INDUSTRY
OIL & GAS
CLIENT
PETROBRAS
YEAR
2024-2025
PLATFORMS
WEB & APP
Commissioning
How I helped improve the team's understanding of users
Context
Commissioning in oil & gas ensures all components are installed, maintained, and ready by launch. Traditionally, this was managed on paper, leading to bulky notebooks and inefficient workflows.
Challenge
To streamline operations, Certificare was launched as a digital platform to centralize commissioning data and replace paper-based workflows.
A key UX challenge was designing for a diverse user base across Brazil, South Korea, and Singapore. Each with different roles, needs, and cultural contexts.
Actions
When I joined, the project was already ongoing, but key decisions were being made based on assumptions. The team had limited insight into real commissioning workflows.
To close that gap, we led a series of UX research initiatives: surveys, interviews, focus groups, usability testing, and field studies.
Field research was a game-changer. Observing users in action revealed critical gaps between assumptions and reality. UX Research findings reshaped the team's understanding and directly informed product strategy, driving the development of high-impact features.
Other results
Delivered multiple features across the product
Created and maintained a component library and style guide
Established handoff and dev collaboration processes
